Exchanges & returns

Choosing jewellery is personal, and sometimes a piece is not quite what you imagined. If that happens, write to us — we would much rather help than have a piece sit unworn in its box.

Please write to us as soon as you can after your piece arrives if you would like to exchange or return it.

• Pieces should be unworn and returned in the condition they arrived in, with all their original packaging.
• Some pieces may not be exchangeable for hygiene reasons, or because they were made or altered for you. Where this applies, it will be stated clearly on the product page before you buy.

If your piece arrives damaged, or is not the piece you ordered, please write to care@blingbyviya.com with your order number and a few photographs. We will make it right.

1. 01

   Write to us

   Email care@blingbyviya.com with your order number (you will find it in your account) and a line about what you would like to do.

2. 02

   We reply with next steps

   We will confirm whether the piece can be exchanged or returned and explain how to send it back to us.

3. 03

   We check the piece

   Once it reaches us, we check it and let you know as soon as your exchange or refund is on its way.

Where a refund is agreed, it is made to the payment method you used at checkout. The time it takes to appear depends on your bank or card provider.

If you need to cancel, write to us as quickly as possible. If your order has not yet left us, we will do our best to help.